Privacy Policy
Alpine Crest Chalet Operations Ltd ("we", "us", "our", operating teamtonicsrtnest.xyz) is committed to safeguarding your privacy and ensuring your personal information is processed lawfully, fairly, and transparently. This Privacy Policy details how we collect, use, store, and protect the data you share with us through this website.
1. Who We Are (Data Controller)
The designated data controller responsible for your personal information is:
Alpine Crest Chalet Operations Ltd
Company Registration No: 14892019
Registered Office: 72 High Timber Walk, Inverness, IV2 3BL, United Kingdom
Direct Contact Email: [email protected]
2. What Personal Data We Collect
We only collect personal information that you provide voluntarily or that is generated strictly through basic website interactions:
- Contact Form Enquiries: When you send a property inquiry, we collect your full name, email address, property name and valley region, primary service of interest, and the specific details you submit in your inquiry message.
- Direct Communications: Any subsequent email correspondence or operational notes shared with us regarding chalet maintenance schedules, access arrangements, or key-safe coordination.
- Technical & Functional Data: Minimal server logs comprising anonymised IP addresses, browser types, and cookie preference flags stored via your browser's local storage (such as the
chalet_cookie_choicekey).
3. Lawful Basis for Processing
Under UK GDPR Article 6, we process your personal data based on the following lawful bases:
- Legitimate Interests: Responding promptly and accurately to inquiries you initiate regarding chalet maintenance, turnaround cleaning, snow clearing, or seasonal walkthroughs.
- Contractual Steps: Taking steps at your request prior to entering into a formal Property Care Agreement for your mountain residence.
- Legal Obligations: Retaining statutory corporate and accounting records where required under United Kingdom tax and company administration laws.
4. How We Use Your Information
Your information is used strictly for operational chalet management purposes:
- To review the suitability of your alpine property location against our operational coverage corridors.
- To prepare individualized property care proposals, maintenance walkthrough checklists, and visit schedules.
- To coordinate with verified local specialist trades (e.g. heating engineers, snow plow operators) when requested by the chalet owner.
- To maintain basic website performance, functional security, and user display settings.
We will never sell, rent, or trade your personal information to third-party marketing brokers or advertising networks.
5. Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes for which it was gathered:
- General Inquiries: If an enquiry does not lead to an executed service agreement, your contact records are securely purged within 12 months of the last communication.
- Active Client Records: Property records, visit logs, and billing correspondence are maintained for the duration of the operational agreement plus 6 years to satisfy UK corporate recordkeeping rules.
- Cookie Preferences: Browser local storage flags persist on your device until manually cleared or updated through our cookie controls.
6. Third-Party Disclosures & Subprocessors
We may share your data with trusted service providers who assist our operations under strict confidentiality commitments:
- Infrastructure Providers: Secure web hosting, DNS, and encrypted email server providers located within the UK or European Economic Area (EEA).
- Qualified Local Contractors: Local plumbers, certified electricians, and specialist chimney sweeps, strictly on an as-needed basis and with your prior consent for property access.
7. International Transfers
As we manage mountain properties across European alpine valleys while operating from the United Kingdom, certain operational coordination messages may cross the UK–EEA border. Transfers between the United Kingdom and the European Union are safeguarded by mutual adequacy decisions recognized under UK GDPR and EU data protection standards.
8. Your Rights Under UK GDPR
Under data protection legislation, you have specific rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may ask us to correct inaccurate or incomplete property or contact information.
- Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data when it is no longer required for legitimate or statutory purposes.
- Right to Restrict Processing: You have the right to limit how we process your data under certain circumstances.
- Right to Object: You can object to data processing grounded on our legitimate interests.
To exercise any of these rights, please email us at [email protected]. We will respond within one calendar month.
You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), via ico.org.uk.
9. Cookies & Storage Preferences
Our website utilizes minimal, privacy-respecting storage mechanisms for core navigation and display preferences. Detailed descriptions of the cookies used are available on our Cookie Policy page.
10. Updates to This Policy
We review our privacy practices periodically. Any amendments will be reflected on this page with an updated revision date.